Refund & Cancellation Policy

This policy applies to payments made on the Madras Marketers platform (madrasmarketers.com), operated by Madras Marketers & its Affiliates, Veva Studio ("Madras Marketers", "we", "us"). The only payment collected on the platform is the one-time profile verification fee, processed securely by Razorpay.

Marketers pay a one-time fee to send their profile for review by the Madras Marketers team. On approval, the profile receives the verified badge and is listed in the public talent directory. The exact amount — including any early-bird price or coupon discount — is shown on the checkout page before you pay. All prices are in Indian Rupees (INR).

The fee is for the review itself. It is not a subscription and is never charged again automatically.

You can leave the checkout page at any time before completing payment — nothing is charged. Once paid, your verification request is placed in the review queue. You can cancel a paid request by writing to us before the review is completed; we will cancel it and refund the fee in full.

We refund the full amount paid when:

• you were charged more than once for the same verification (duplicate payment);
• money was debited but the payment did not reach us or your request was not recorded;
• you cancel a paid request before the review is completed (see section 3);
• we are unable to complete the review of your profile within 14 days of payment;
• we decline to verify your profile for a reason other than a breach of our Terms.

• after your profile has been reviewed and verified;
• if verification is declined or revoked because the profile contains false, misleading or impersonating information, or otherwise breaches our Terms & Conditions;
• for any part of the fee covered by a coupon (coupons have no cash value).

Email OG@madrasmarketers.com from the email address on your account within 30 days of payment, with your profile URL and the Razorpay payment ID (in the payment confirmation Razorpay emails you). You can also raise a ticket from the Support tab in your dashboard.

We reply to refund requests within 2 business days. Approved refunds are issued to the original payment method (card, UPI, net banking or wallet) through Razorpay and usually reach your account within 5–7 business days, depending on your bank.

Engagements arranged through a profile — consulting, freelance work, Ask Me Anything sessions, speaking, training, mentorship, hiring, investment or co-founder conversations — are agreed directly between the people involved. Madras Marketers does not collect payment for them and is not a party to those arrangements, so their pricing, cancellation and refunds are settled between those parties.

Questions about a payment or refund? Write to OG@madrasmarketers.com or see our Contact Us page.